Both customers’ complaints and suggestions are very useful to find out how satisfactory SAF services are. They also give a good impulse to the control and improvement of the services.

Complaints and suggestions can be sent in the following ways:

• By letter addressed to Autoservizi F.V.G. SpA – SAF, via Baldasseria Bassa, 75 – 33100 UDINE
• By fax to the number +39(0)432.602777
• By e-mail to the address info@saf.ud.it

• Filling in the form online you can find included in the present section
• Filling in the form you can find in the authorized SAF outlets
• Calling the free company number 800.915303

When we are unable to provide a prompt reply to any report or complaint, SAF undertakes to respond within 20 working days from receipt thereof.

Customers are required to notify their name and address, and have to explain clearly what happened. The complaint should be accompanied by any information and documents that can help SAF Company in reconstructing the facts. SAF upholds customers’ right to privacy, according to the law (D.Lsg. 196/93 on behalf).